As of January 1, 2014, ICANN requires all accredited registrars to verify their new contact information.
You can read about ICANN's new policy at: http://www.icann.org/en/resources/registrars/raa/approved-with-specs-27jun13-en.htm#whois-accuracy.
Q: Who is the Registrant?
A: The Registrant in OpenSRS is the Organization Contact Record (RWI) or Owner Contact Record (UCP).
Q: What exactly is the validation process?
A: The validation process is a 15 day window during which a
Registrant must provide an affirmative response to an email that OpenSRS
will send to them. The email contains a link that the Registrant is
asked to click. When they click this link, they are taken to a page that
displays the email address, first and last name that they used to
register the domain. The validation email message also includes a link
to the domain registration terms and conditions and a checkbox that they
must click to indicate that they agree to those terms and conditions.
Failure to respond to this email will result in the domain being
suspended. The validation page looks something like this:
Q: What does "suspended" mean?
A: Suspended means that we interrupt the DNS and prevent the domain
from resolving. The domain will be placed on ClientHold and our internal
Q: What information does the registrant need to validate?
A: OpenSRS will be validating three pieces of registrant contact
data: First name, Last name and Email address. When a registrant
purchases, transfers, or updates a domain's registrant contact
information, OpenSRS first checks to see if a previously validated
record exists for that combination of First name, Last name, and Email
Address. If an exact match exists, the domain will be considered
validated and no further action is required. If an exact match does not
exist, the registrant will be sent an email asking them to validate
their First name, Last name, and Email Address. For example, John Doe [email protected] is different from Johnathan Doe [email protected], and both will require separate validation.
Q: Which TLDs does this process apply to?
A: The validation process applies to all gTLDs. This also includes the new gTLDs.
Q: What action will trigger the validation process?
A: Any new registration, transfer in, or contact update will trigger
the validation process. The cron job that generates the validation
messages runs once a day.
Q: What change will trigger the validation process for an existing domain?
A: Any change to the First name, Last name, or Email address will
trigger the validation process, unless it was previously validated.
Q: What else will trigger the validation process for an existing domain?
A: If the WDRP or ERRP (Day 30 and Day 5 Renewal Notices) bounce, the domain will enter the validation process.
Q: Will previously registered domain names require validating as of Jan. 1/2014?
A: No, we do not have to retroactively validate domain names.
Q: How many emails will a Registrant receive once the validation process has started?
A: A Registrant will receive an email to validate their contact
information on day 1, day 5, day 10 and day 13. On day 16, if they
haven't validated their information, they will receive an email
informing them that their domain name has been suspended.
Here is a diagram showing the timelines:
Q. How do I resend the email?
A. In the Control Panel, find and display the domain, click Resend Registrant Verification Email.
Q: How long will it take for my domain to come back online after I validate my information?
A: Your domain should come back online instantly.
Q: My domain is suspended due to a bounced WDRP or ERRP notice so I can't receive the validation email. What do I do?
A: Registrant should login to account panel and update the email
address. This will trigger the validation process if necessary.
Q: One of my domains WDRP or ERRP notice has bounced. Does
that mean all my domains with the same contact information will enter
the validation process?
A: No, the validation process only applies to that specific domain
name where the WDRP and ERRP notice bounces. However, we would recommend
that the registrant check their email address on all other domains to
prevent any future WDRP or ERRP bounces.
Q: When are the validation emails sent out?
A: We send all the emails at midnight (EST) time. If a reseller
manually resend the email through the control panel, it gets sent out