Dreamnix.com recommends using WinMTR freeware to generate a traceroute to send to us.This solution is perfect for PCs. For directions on how to use WinMTR, please see the following article:
If you have a Mac, please refer to:
Once you have completed the traceroute, please contact us via member account --->helpdesk panel to provide a screenshot of the results along with the details of your problem. If you already have a support ticket open, please reply to the existing ticket for faster service.
Article ID: 2147, Created: April 20, 2021 at 12:36 AM, Modified: April 20, 2021 at 12:36 AM