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If you are using our new control panel, please go to below link.
By default, we do make backups for you every other day. However, with custom backup you can schedule additional backups and have the backups be stored into your FTP account for you to download anytime you want. Note, backup older than one week will be deleted.
Please follow below steps to setup your custom backup.
1. Login to your hosting control panel
2. Click "Databases" from the top menu
3. Click "Custom Backup", in the section, you can turn custom backup on your database at specific time, please note, you will need to purchase it from our add-on product before you can turn it on.